Before guests book

Policies and important information

This page is a drafting framework only. It is not legal advice and must be replaced with approved property-specific terms.

Do not publish unchanged. Confirm that the website wording matches the booking, payment, refund and cancellation configuration used by the live system.

Check-in and check-out

Replace with the property’s real arrival, departure, early-arrival and late-departure rules.

Deposits and payment

Replace with the actual deposit schedule, accepted payment methods, due dates and currency.

Cancellations and refunds

Replace with approved cancellation windows, fees, refund processing and no-show terms. Make sure these match the rules configured in Staymanager.

Children, occupancy and visitors

Replace with accurate capacity, child-age, visitor and extra-guest rules.

Pets, smoking and property conduct

Replace with the real property policy.

Activities, events and spa bookings

State any separate cancellation, waiver, minimum-participant, weather or treatment policies that apply.